AVA: Advanced Virtual Assistant

What is AVA, the Advanced Virtual Assitant?

  Based on artificial intelligence

AVA is a chatbot, software based on artificial intelligence that can answer our shareholders' questions online and in real time.

  Available to all

AVA is available to the public through the corporate website without the need for prior registration.

  Multi-device

AVA can be accessed through any type of device and interact both by text and by voice^*.

  Accessible

Accessibility compatible with the other corporate web applications.

  Bilingual

AVA is available in Spanish and in English.

  Updated content

The Advanced Virtual Assistant offers all the details regarding the holding of the General Shareholders' Meeting and how to participate in it. In addition, AVA includes useful information and links of interest to both Iberdrola's shareholders and people who want to acquire shares in the company.

How does AVA work?

1. Access AVA through the website of the General Shareholders' Meeting or by typing www.ava.iberdrola.com directly in the browser's navigation bar.

2. On the initial screen, enter the question by text or by voice^* or, if preferred, select one of the frequently asked questions.

3. AVA will propose questions relating to the request in order to easily resolve your concerns.

4. If no adequate response is found, AVA will refer to the free phone (900 100 019) and email (accionistas@iberdrola.com) of the Shareholder's Office, which is always available to answer questions in a personalised manner.

What information can be found in AVA?

AVA offers complete information about the 2024 General Shareholders' Meeting, including:

• The day, time and manner of holding the Meeting
• The agenda and all the documentation of the event
• The annual reports
• How to participate before the Meeting by granting a proxy or casting an absentee vote
• How to attend online
• How to follow the event and find out the results

AVA also includes the initiatives through which Iberdrola promotes the engagement of its shareholders, including the following:

• The OLS - Shareholders' Club interactive system
• The Shareholder's Bulletin

The Advanced Virtual Assistant also includes useful information for shareholders and for those persons interested in acquiring shares of Iberdrola, including:

• How to buy shares
• Share price of the company
• Market capitalisation
• Earnings per share
• Dividend yield
• Shareholder remuneration, or pay-out
• Return on investment
• Status of and changes in share price
• Taxation regarding shares
• Reinvestment of the dividend
• 'Iberdrola Retribución Flexible' System
• Dividend history
• Green bonds issued by the company
• Questions about the quarterly results

We encourage the engagement of our shareholders

Iberdrola Group was the first Spanish company (and one of the pioneers worldwide) to approve a Shareholder Engagement Policy that clearly formalises the company's commitment to favouring dialogue and closeness with its shareholders. One of its main objectives is a proactive search for two-way interaction with shareholders in order to encourage their engagement in the company's corporate life and forge a sense of belonging.

The General Shareholders' Meeting is unquestionably the main channel for shareholder participation. For that reason we at Iberdrola strive each year to improve their experience and make it increasingly accessible, transparent and inclusive, applying the international ISO 20121 standard regarding sustainable event management systems. The General Shareholders' Meeting has been considered a sustainable event certified by AENOR since 2016 and has the Erronka Garbia environmental seal given by the Basque Government through the state-owned company Ihobe.

Also for this purpose, in 2005 the company began to publish the Shareholder's Guide, which in 2019 became an interactive solution and in 2020 evolved to become the Virtual Shareholders' Assistant, always with the aim of facilitating and further speeding consultations regarding all information related to the Meeting. At Iberdrola we continue working to gain first-hand knowledge of the interests of our shareholders through dialogue and participation.

^* Function not available in Internet Explorer. On iPhone devices, only available for Safari.