Terms and Conditions of Use for OLS Sharholder's Club

Terms and Conditions of Use for OLS Shareholder's Club

Date of update: 26 February 2025

1. Purpose and scope

These terms and conditions (hereinafter referred to as “Terms and Conditions”) govern the use of OLS - Shareholders‘ Club (hereinafter referred to as “OLS – Shareholder’s Club”) of IBERDROLA, S.A., VAT: ESA48010615, registered office at Plaza Euskadi 5 (48009) Bilbao, Spain, registered in the Mercantile Register of Vizcaya, Book 17, Sheet 114 and Page BI-167-A and parent company of the IBERDROLA Group (hereinafter, “IBERDROLA”) by the users who access this space and use its functionalities (hereinafter, “USER” or “USERS”).

The purpose of OLS – Shareholder’s Club is to create a space that offers several functionalities for the acquisition of Iberdrola securities (hereinafter, the “Service(s)”).

The USER expressly declares to know, accept and comply with these Terms and Conditions in order to access and use OLS - Shareholder's Club.
These terms and conditions are available at any time at the link: Terms and Conditions of Use for OLA - Iberdrola.

IBERDROLA may unilaterally modify these Terms and Conditions without the USER being able to claim against IBERDROLA for doing so. In the event that the modifications significantly affect the USER, the USER will be notified in advance so that the USER may be aware of the modifications made before they become effective.

2. Description of OLS - Shareholder Club and functionalities

OLS – Shareholder’s Club is a space that offers USERS a series of exclusive benefits, including those listed below:

Access to ‘Iberdrola Shareholder News’.
IBERDROLA provides access to an area where the most relevant audiovisual content of a financial, industrial and social nature on the Iberdrola Group is made available to USERS.

Formulation of questions and requests for clarification
The USERS may ask questions and request clarifications regarding IBERDROLA and shareholder status, both anonymously (confidential) and publicly (the USER's data will be visible to the rest of the USERS).

Consultation of frequently asked questions and answers and access to legal and corporate documentation
IBERDROLA provides USERS with an area containing specific documentation and information on shareholders.

Asking questions about the ethical principles of the Iberdrola Group
USERS can ask questions about the ethical principles of the Iberdrola Group and lodge complaints through the shareholder’s ethics mailbox.

Watch the General Shareholders' Meeting
USERS can follow General Shareholders' Meetings of IBERDROLA, both live and recorded.

Access to financial information
IBERDROLA provides USERS with the quarterly and strategic evolution of the Iberdrola Group, as well as the Group's main financial events and current affairs of the Group.

Direct and personalized telephone service
IBERDROLA provides USERS with a telephone contact with the Shareholders' Office: +34 900100019.

Receipt of documents
IBERDROLA sends USERS documents such as the Integrated Report, Annual Reports, Quarterly Information Bulletins and CNMV communications.

Receipt of invitations to events
IBERDROLA will send USERS invitations to corporate, cultural and leisure events organized by IBERDROLA exclusively for USERS.

Participation in raffles
The USER may participate in raffles and awards organized by IBERDROLA with the aim of encouraging participation in the company.

Participation in surveys
The USER may participate in surveys carried out by IBERDROLA in order to find out the USER's opinion of the company and the service it provides.

Participation in visits to IBERDROLA’s facilities
USERS may participate in visits to IBERDROLA’s facilities proposed by IBERDROLA.

Receiving communications
The USER may subscribe to receive communications from IBERDROLA by mail, e-mail or SMS related to OLS – Shareholder’s Club (Shareholders’ Newsletter, relevant events, information on the General Shareholders’ Meeting, information on dividends, Capital Market Day, information on economic and financial results, information on the Iberdrola Group, etc.). Likewise, USERS may modify their preferences and unsubscribe at any time by logging into OLS – Shareholder’s Club or through the link provided for this purpose in the communications received.

IBERDROLA informs you that this list is not exhaustive and that the functionalities offered may be modified periodically, and that IBERDROLA is not responsible for their availability.

3. Requirements for access to OLS – Shareholder’s Club

In order to use OLS – Shareholder’s Club, the USER must meet the following requirements:

Be a shareholder of IBERDROLA (having acquired securities through official channels). In those cases, where the shareholder is represented by a third party, this third party will be considered the USER for the purposes of these terms and conditions. IBERDROLA may verify the status of shareholder and representative at the time of registration and periodically in order to guarantee the provision of the Service.
Accept these Terms and Conditions and the Privacy Policy provided for these purposes.
Register with OLS - Shareholder's Club, by providing the personal information requested in the form provided. The USER may update this information at any time through OLS – Shareholder’s Club. Likewise, IBERDROLA informs you that it will automatically fill the USER’s personal information in the forms provided when you access certain functionalities described above, allowing its modification if needed, in which case it will be updated in OLS – Shareholder’s Club.
Any other indicated in the present Terms and Conditions.

If the USER forgets his/her password, he/she can use the password reminder option, which will initiate the process of changing the password.

The USER guarantees the accuracy and truthfulness of the data and information provided in the registration form and undertakes to keep it up to date at all times.

4. Responsibility of the USER

The USER is responsible for (i) the information and content provided through OLS - Shareholder's Club, (ii) the use and safekeeping of the username and password used to access OLS - Shareholder's Club, and (iii) the use made of the space and content of OLS - Shareholder's Club.

IBERDROLA is not liable for any damage that may be caused to the USER by fraudulent use of the username and password. In the event that IBERDROLA detects fraudulent use, it reserves the right to take any legal action available at law to defend its interests and those of the other USERS.

The USER must immediately notify IBERDROLA through the Shareholder’s Office (postal address: Plaza Euskadi 5, 48009 Bilbao and e-mail address accionistas@iberdrola.com) of any event or circumstance that may lead to improper use of his/her username and password (such as theft, subtraction, loss or unauthorized access to the data contained therein) so that IBERDROLA may proceed to their cancellation.

The USER acknowledges that he/she accesses and uses OLS - Shareholder's Club at his/her own risk and is solely responsible for any damage that may be caused to the devices he/she uses for this purpose.

5. Intellectual and industrial property rights

IBERDROLA is the owner or has obtained the corresponding licence for the intellectual and industrial property exploitation rights of the content of OLS - Shareholder's Club.

Access, browsing, use, hosting and/or downloading of content and/or use of the OLA - Shareholder's Club Service by the USER shall in no case be understood as a waiver, transfer, licence or total or partial assignment of the aforementioned rights by IBERDROLA or, where applicable, by the holder of the corresponding rights. The USER only has a strictly private right of use, exclusively for the purpose of accessing and viewing the contents offered by OLS - Shareholder's Club.

Consequently, it is not permitted to remove, evade or manipulate the copyright notice and any other data identifying the rights of IBERDROLA or their respective owners contained in the contents of OLS - Shareholder's Club.

In particular, it is strictly forbidden to use of the contents of OLS - Shareholder's Club for inclusion, in whole or in part, in other websites without the prior written authorization of IBERDROLA.

References to names and registered trademarks, logos or other distinctive signs, whether owned by IBERDROLA or IBERDROLA Group companies, or by third parties, imply a prohibition on their use without the consent of IBERDROLA or their legitimate owners. At no time, unless expressly stated, does access to or use of OLS - Shareholder's Club and/or its contents confer on the USER any rights over the trademarks, logos and/or distinctive signs included therein and protected by law.

All intellectual and industrial property rights are reserved and, in particular, it is forbidden to modify, copy, reuse, exploit, reproduce, transform, publicly communicate, republish, upload or download files, send by e-mail, transmit, use, process or distribute in any way all or part of the contents of OLS - Shareholder's Club, without the express written authorization of IBERDROLA or, where applicable, of the owner of the rights.

6. IBERDROLA's liability

IBERDROLA informs the USER that OLS - Shareholder's Club is provided as described in these Terms and Conditions and does not offer any guarantees or functionalities greater than those described therein.

IBERDROLA does not guarantee and shall not be liable for damages of any kind caused by the following circumstances:

The lack of continuity of the operation of OLS - Shareholder's Club, as well as its incorrect operation.
The content of links to external websites.
The correct reception of communications, as well as the time and date of their reception.
The lack of usefulness, suitability or validity of the Services and content offered by OLA - Shareholder's Club.
The presence of viruses or programs in the devices from which the USER accesses.
The invulnerability of OLS - Shareholder's Club and/or the impregnability of the security measures adopted therein.
Under no circumstances, including negligence, loss of business, loss of use, loss of profits, loss of data, indirect, secondary, special or consequential damages resulting from access to or use of the OLS - Shareholder's Club services.

7. Indemnity

The USER agrees to indemnify, defend and hold harmless IBERDROLA, its directors, employees and agents, from and against any claim, demand, liability, damage, loss or expense (including reasonable attorney’s fees) arising out of or related to the USER's use of OLS - Shareholder's Club, including, but not limited to, any use by the USER of OLS – Shareholder’s Club, any violation of these Terms and Conditions by the USER, or any violation of the rights of third parties.

8. Interruption of the Service

IBERDROLA may temporarily interrupt access to and use of OLS - Shareholder's Club, partially or completely, unilaterally, if necessary for technical, maintenance, security or other reasons.

Likewise, IBEDROLA may permanently interrupt access to and use of OLS - Shareholder's Club in the event of non-compliance by the USER with the Terms and Conditions, for the reasons provided for in the applicable regulations, as well as in the event that it decides to suspend OLA - Shareholder's Club. In this case, IBERDROLA will inform the USER as soon as possible.

9. Data protection

The applicable personal data protection conditions are regulated in the Privacy Policy, accessible at all times on the OLS - Shareholder's Club website. This Privacy Policy is an integral part of the Terms and Conditions and must be accepted by the USER.

10. Notifications

The USER may contact IBERDROLA regarding any aspect related to the use of OLA – Shareholder’s Club by writing to the following e-mail address: accionistas@iberdrola.com.

For its part, IBERDROLA will send notifications related to these Terms and Conditions via the e-mail address provided by the USER.

11. Miscellaneous

These Terms and Conditions and the rest of the terms referenced herein constitute the entire agreement and commitment between the USER and IBERDROLA in relation to the subject matter hereof.

In the event that any provision of the Terms and Conditions is declared invalid by a court or competent authority, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect.

IBERDROLA may assign the Terms and Conditions to any company of the Iberdrola Group, in which case it will immediately notify the USER.

12. Applicable law and dispute resolution

The Terms and Conditions shall be governed by the provisions of Spanish law.

In the event of any discrepancy or dispute arising from the interpretation or application of these Terms and Conditions, Privacy Notice and OLS –Shareholder’s Club in general, IBERDROLA and the USER, expressly waiving any other jurisdiction to which they may be entitled, submit to the jurisdiction of the Courts and Tribunals of the USER's domicile. In the event that the USER is domiciled outside Spain, IBERDROLA and the USER, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction of the Courts and Tribunals of Bilbao (Bizkaia).

Previous version of our Terms and Conditions of Use for OLS Shareholder's Club

Terms and Conditions of Use for OLS Shareholder's Club, 15 September 2021 [PDF]