Principles of Stakeholders relations

Act responsibly and build relationships based on ethics, integrity, sustainable development, and respect for human rights and the communities affected by the various activities of the Group.

Ensure transparency in relationships, and in financial and non-financial communications, sharing truthful, relevant, complete, clear and useful information.

Practice active listening — encouraging bi-directional and effective communication — and direct, fluid, constructive, diverse, inclusive and intercultural dialogue.

Encourage the participation and engagement of the Stakeholders in all of Iberdrola's activities, promoting voluntary consultation processes or similar channels of interaction in application of the law of each country, and especially in the planning, construction, operation and decommissioning of the Group's power projects.

Work towards consensus with the Stakeholders, especially with local communities and indigenous populations, taking their viewpoints and expectations into consideration.

Promote collaboration with the Stakeholders, in order to contribute to compliance with the corporate purpose and values of Iberdrola Group and the achievement of the Sustainable Development Goals.

Seek continuous improvement, regularly reviewing Stakeholder engagement mechanisms to ensure that they respond in the most efficient way possible to the needs of each moment.