#digital

Natural language processing (NLP) brings together two disciplines as apparently distant as linguistics and artificial intelligence. Today, this field of computer science, which consists of transforming natural language into a formal language — such as programming — that computers can process, is constantly evolving and its applications are growing.

Iberdrola makes the Advance Virtual Assistant available to shareholders on occasion of its 2023 General Shareholders’ Meeting. AVA is a chatbot designed to immediately answer questions about the Meeting and facilitate shareholder participation.

Iberdrola makes the Advance Virtual Assistant available to shareholders on occasion of its 2024 General Shareholders’ Meeting. AVA is a chatbot designed to immediately answer questions about the Meeting and facilitate shareholder participation.

LiFi technology will allow us to connect to the internet using light from lamps, streetlights or LED televisions. In addition to being cheaper, safer and faster than wifi, it does not need a router. All you need to do is point your mobile or tablet towards a light bulb to surf the web.

In recent years, chatbots have been perfected and made their way into day-to-day tasks related to customer service. They ask questions, they answer, and they converse to make our life easier, but are they really as effective as they seem? They offer many advantages, although there are still some problems to solve.

Information is power. This has always been the case, but it is even more relevant now because of the data boom. When information is essential to stay ahead of customer demand, big data becomes small data, and it's worth its weight in gold. All brands want to get their hands on it.