Smart Customer Solutions
We offer smart and innovative digital solutions
We have a wide range of products and services that promote efficiency, energy saving and care for the environment.
Our purpose is to provide our customers with a competitive, efficient, sustainable and high-quality supply. That’s why we work on the continuous development of products and services, such as plans tailored to consumer habits and solutions that meet our customers' needs. All of this within a context where care for people and the protection of the environment are integrated into all our procedures.
Commitment to electrification of demand and decarbonising
The electrification of demand and decarbonisation play a crucial role in achieving the Sustainable Development Goals (SDGs) and the targets established at the Conferences of the Parties (COP) within the framework of the Paris Agreement. On one hand, electrification promotes the transition to cleaner and more efficient energy sources, directly contributing to SDG 7, which aims to ensure access to affordable, reliable, sustainable and modern energy for all. By prioritising electricity generated from renewable sources, reliance on fossil fuels is reduced, thereby decreasing greenhouse gas emissions and mitigating climate change, which are key targets of SDG 13.
Similarly, decarbonisation, which aims to reduce carbon emissions and facilitate the transition to low-carbon technologies, is imperative for meeting the targets set at the COPs. These efforts not only contribute to SDG 13 but also positively impact other related goals, such as health (SDG 3), responsible production and consumption (SDG 12), and the development of sustainable cities (SDG 11).
With the aim of supporting our customers in this transition and making them part of the change, we want to offer them intelligent and innovative solutions for both residential and industrial sectors. We are doing this through the Group's Customer area – Iberdrola Clientes España, Iberdrola Energía Internacional, ScottishPower Retail Holdings, the commercialisation business of Neoenergia and Iberdrola Generación México – focused on retail and energy supply to end users, as well as products and services aimed at decarbonisation.
Decalogue of the energy of the future: 'Smart people'.
Smart and innovative solutions for residential customers
At Iberdrola, we want to accompany our customers in the challenge of electrifying their demand and becoming more sustainable. To do so, we offer them the most complete and innovative solutions in order to help them make the best decisions and facilitate their day-to-day life. Thanks to our commitment to digitalisation and our investment in R&D&I, we offer a wide range of products and services that promote efficiency, energy saving and care for the environment, while placing the customer at the centre, providing them greater connectivity and decision-making capacity.
The solutions we offer our residential customers cover all their energy needs. For instance, we have Smart Mobility for electric mobility inside and outside the home; photovoltaic self-consumption for all types of customers, whether or not they have their own roof; Smart Clima offers Smart Solar, the heating and cooling solutions; and Smart Home to improve efficiency and energy savings.
Our solutions in different countries for residential customers:
Smart and innovative solutions for businesses
What's more, the service package for industrial customers in Spain includes green hydrogen obtained from renewable sources to be used as a raw material or fuel. Green hydrogen has become a key vector for industrial uses and hard-to-decarbonise sectors (maritime transport, aviation, long-distance heavy vehicles and high-temperature industries). In line with this, Iberdrola has the largest green hydrogen plant for industrial use in Europe, powered by 100% renewable electricity. We also offer solutions for the electrification of industrial processes through Industrial Heat and District Heating, as well as Smart Mobility, Smart Solar, and Smart Climate for our residential customers.
At Iberdrola we also have PPAs (Power Purchase Agreement), an agreement or contract for the long-term purchase and sale of clean energy at a previously agreed price between a renewable developer and a corporate consumer. This agreement is generally for companies that need large amounts of electricity, or between a developer and a seller that will resell the energy. Consuming companies reduce their ecological footprint thanks to these types of agreements, which allow the use of renewable energy in their facilities. Another relevant concept in this regard is ETaaS (Energy Transition as a Service). We therefore offer a range of services, covering the entire life cycle of the decarbonisation process, to enable our commercial and industrial customers to meet their environmental objectives and become key players in the energy transition.
Integrated model to fulfill 100% of our industrial customer’s needs.
- Monitor
- Control
- Optimize (AI)
It also offers competitive, efficient, sustainable and quality supply to the tertiary sector
At Iberdrola Group, we offer all customers the best electricity and gas tariffs, along with different plans so they can choose the tariff that best suits their way of life, as well as online tools to maximise energy efficiency, simulating consumption and the most appropriate tariffs. Similarly, we also offer different apps so that customers can easily and conveniently manage everything related to their contracted products, such as, for example, checking the energy consumption of each appliance, obtaining live help, locating and reserving charging points for their electric vehicle or selecting the most convenient payment method according to each country, prioritising digital payments.
Our solutions in different countries for businesses:
What is electric mobility?
In a world evolving towards innovation and sustainability, electric mobility has become a solution that not only redefines the way we get around, but also plays a crucial role in reducing carbon emissions and building more sustainable communities. Discover what electric mobility is, its history, its contribution to the energy transition, how it works and much more.
Keys to electric mobilityWhat is electric mobility?
In a world evolving towards innovation and sustainability, electric mobility has become a solution that not only redefines the way we get around, but also plays a crucial role in reducing carbon emissions and building more sustainable communities. Discover what electric mobility is, its history, its contribution to the energy transition, how it works and much more.
Keys to electric mobility